Si necesitas cancelar tu reserva, contacta con nosotros dentro de los 7 días posteriores al pago de la fianza. De lo contrario, no podrás recuperar la fianza.
New Cancellation Updated on 12 July 2024
- implement a more flexible free cancellation policy, as long as students inform us 7 days prior to the lease starts, we can cancel and refund, apply for the bookings with start date before the end of August. September bookings, we will handle case by case.
No Offer No Pay
If before or within 7 days of commencement of lease agreement:
• you received confirmation that you are not accepted from any institution in the city
of the property booked (Y Suites on A’Beckett(MEL), Gibbons(SYD), Regent(SYD)
and Moore(CBR)) and
• within 24 hours of receiving university’s non-acceptance confirmation, you are
required to send a written email requesting for cancellation to us with the following information:
1. Reservation Number & Property booked:
a. Y Suites on A’Beckett, Gibbons, Regent and Moore
2. Proof of rejection letter/confirmation from institution under the relevant cities
No Visa No Pay
If before or within 7 days of commencement of lease agreement:
• You are refused a visa to study in Australia by Department of Home Affairs (DHA)
and
• within 24 hours of receiving DHA refusal, you are required to send a written email
requesting for cancellation to us with the following
information:
1. Reservation Number & Property booked:
a. Y Suites on A’Beckett, Gibbons, Regent and Moore
2. Proof of DHA refusal letter/confirmation.
If before or within 7 days of commencement of lease agreement:
• Your Visa is still on Pending/Processing stage, you are required to send a written
email requesting for cancellation to us with the following
information:
1. Reservation Number & Property booked:
a. Y Suites on A’Beckett, Gibbons, Regent and Moore
2. Proof of Pending/Processing stage screenshot from DHA website.
Terms & Conditions:
• After all the information is well-received and verified, you will then be formally
advised that your lease agreement cancelled without penalty and will be guided
on refund process.
• Ifthis information is received afterthe specified timeframe, you will not be eligible
for the refund policy and will follow our Standard Cancellation Policy.
• This policy is only applicable to our Melbourne, Sydney and Canberra properties.
