If you need to cancel your reservation, please apply within 14 days after the deposit is paid, otherwise the deposit cannot be refunded.
Unless the context otherwise requires, words and expressions defined in your Licence to Reside (“Licence”) shall have the same meanings in this cancellation policy.
Statutory rights
The cancellation rights set out in this policy are in addition to your statutory rights to terminate your Licence under residential tenancies legislation. Please refer to clause 8 of to the Licence for the relevant terms of the Licence in this respect.
Cancelling during Cooling-Off Period
Provided you have not collected the keys to your room, you may cancel your Licence at any time within the period of fourteen (14) days of the date on which you sign your Licence (the “Cooling-Off Period”). Notice of cancellation must be in writing or by e-mail to the manager at the property. Once we receive such a notice, we will confirm receipt, cancel your Licence and refund your advance room fee payment.
Cancelling outside the Cooling-Off Period
Outside the Cooling-Off Period you may request to cancel your Licence, by notice in writing or by e-mail to the manager at the property. However, you will remain liable for the fees payable under your Licence until a suitable replacement student has been found.
Cancelling as you do not receive your visa
If you are not successfully awarded a visa to travel and study, then we can help. Firstly, we may be able to transfer you to another one of our residences around the globe if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your Licence provided the following criteria are met:
- You submit your request to cancel, in writing or by e-mail to the manager at the property, within 3 days of your visa rejection letter; and
- You provide the manager with a copy of your rejection letter from the embassy or visa office.
If your Period of Residence has commenced or commences before we receive both of the above, you will be liable for the fees payable under your Licence unless or until the criteria are met.
Once the criteria are met, we will confirm receipt and refund your advance room fee payment.
One less worry if you don’t receive your offer
This is applicable to prospective first-year round one CAO undergraduate students only.
If you are not successful in obtaining your place at your chosen college, then don’t worry, we can help. Firstly, we may be able to transfer you to another one of our residences if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your Licence provided the following criteria are met:
- Current year leaving certificate students may submit a request to cancel, in writing or by e-mail to the manager at the property, within 24 hours of your offer/rejection.
- You provide the manager with a copy of your rejection letter from the college or CAO.
If your Period of Residence has commenced or commences before we receive both of the above, you will be liable for the fees payable under your Licence unless or until the criteria are met.
Once the criteria are met, we will confirm receipt and refund your advance room fee payment.
