COOLING OFF PERIOD
You are eligible to be released from your tenancy 14-days from signing your Licence and paying your £100- holding deposit. To be released within the 14-day cooling off period we would require written confirmation that you wish to cancel your booking. Upon receipt of such notice, we will refund your £100- holding deposit together with any other payments you may have made.
1st YEAR GUARANTEE
If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution because of you not achieving their required entry grades, you may be eligible to be released from your agreement.
You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades.
To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
- A written rejection letter from your chosen University/College or screen shot of your upper secondary (high) school (or equivalent) status which confirms that the required results were not achieved; or
- A copy of the proof of acceptance of your new University/College by required results adjustment
These document(s) must be received by us within seven days from the date your results are published. Please email the documentation to your Residence Team. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement.
NO VISA GUARANTEE
If you fail to obtain a Visa before the start date of your tenancy, we will cancel your agreement and refund any rent payments made so long as you provide the following supporting documentation within 48 hours of receiving your official confirmation:
- Supporting official evidence that your Visa was declined
- Written confirmation that you wish to cancel your booking.
