Si necesitas cancelar tu reserva, contacta con nosotros dentro de los 14 días posteriores al pago de la fianza. De lo contrario, no podrás recuperar la fianza.
Unless the context otherwise requires, words and expressions defined in your License to Reside (“License”) shall have the same meanings in this cancellation policy.
Bookings made prior to 1st May 2025
If you sign your License prior to 1st May 2025 and you have not collected the keys to your room, you may cancel your License, by giving notice in writing or by e-mail to the manager at the property, with no penalty up until the 1st May 2025. Once we receive such a notice, we will confirm receipt, cancel your License and will refund your advance room fee payment.
Bookings made on or after 1st May 2025.
If you sign your License on or after 1st May 2025 and you have not collected the keys to your room, you may cancel your License, at any time within the period of fourteen (14) days of the date on which you sign your License (the “Cooling-Off Period”). Notice must be in writing or by e-mail to the manager at the property. Once we receive such a notice, we will confirm receipt, cancel your License and will refund your advance room fee payment.
Cancelling outside the Cooling-Off Period
Outside the cooling-off period, you may request to cancel your License, by notice in writing or by e-mail to the manager at the property. However, you will remain liable for the room fee payable under the License until a suitable replacement student has been found.
Cancelling as you do not receive your visa
If you are not successfully awarded a visa to travel and study, then we can help. Firstly, we may be able to transfer you to another one of our residences around the globe if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your License provided the following criteria are met:
You submit your request to cancel, in writing or by e-mail to the manager at the property, within 3 days of your visa rejection letter; and You provide the manager with a copy of your rejection letter from the embassy or visa office.
If you license has commenced, you will remain liable for the room fee payable under the License until receipt of the above.
One less worry if you don’t receive your offer
This is applicable to prospective first-year round one CAO undergraduate students only.
If you are not successful in obtaining your place at your chosen college, then don’t worry, we can help. Firstly, we may be able to transfer you to another one of our residences if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your License provided the following criteria are met:
Current year leaving certificate students may submit a request to cancel, in writing by e-mail to the manager at the property, within 24 hours of your offer/rejection.
You provide the manager with a copy of your rejection letter from the college or CAO.
Once we have your request, we will confirm receipt and refund your advance room fee payment.
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