Terms and Conditions

Please read these terms and conditions carefully before using this site

TERMS AND CONDITIONS OF WEBSITE USE

These terms of use (together with the documents referred to in them) tell you the terms of use on which you may use or access www.student.com, a subdomain or any such related websites and/or mobile application for such website (our “Sites“) whether as a guest or registered user. Use of our Sites includes accessing, browsing or registering for an account. If you log in to our Sites through a third party such as Facebook, WeChat, Google etc. then you will be bound by these terms when you reach our Site.

Please read and accept these terms of use carefully before using our Sites, as these will apply to your use of our Sites.

We recommend that you print a copy of the Terms for future reference. By using our Sites, you confirm that you accept the Terms and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our Sites.

1. Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our Sites:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our Sites. When using our Sites, you must comply with this Acceptable Use Policy.

Our Cookie Policy, which sets out information about the cookies on our Sites.

2. Information about us

Our Sites are operated by Student.com Ventures Limited (“We” or “Student.com“). Our office is located at Office 2802, API Trio Tower, Al Barsha 1, Sheikh Zyed Road, Dubai, UAE. Our phone number is +971 042 432 144. Student.com is based in Dubai and is supported by a number of group companies (the “group companies”) around the world. The group companies function to provide support to Student.com and have no power or authority to represent Student.com or to enter into any contract for or on behalf of Student.com. Your contractual relationship is with Student.com and not the group companies.

3. Accessing our Sites

We do not guarantee that our Sites, or any content on them, will always be available or be uninterrupted. Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Sites.

You are also responsible for ensuring that any persons with access to our Sites through your internet connection are aware of these terms of use and the other applicable terms and conditions listed above, and that they comply with them.

4. Your account and password

In order to register for an account on our Sites you must be aged 18 or over at the point of registration or be 13 or older and have your parent or guardian’s consent to register for an account on our Sites. You must (or your parent or guardian acting on your behalf) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws.

If you choose, or you are provided with, any user identification code, password or any other piece of information as part of our security procedures to set up an account, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with applicable law or any of the provisions of these terms of use and/or if we believe that your account is being used in an unauthorised or fraudulent manner.

If you know or suspect that anyone other than you knows your user identification code or password you must promptly notify us at hello@student.com. Following such notification you may be required to set up a new account with a new identification code and/or password.

5. Agreements between Users of Our Sites

Our Sites allow property owners and managers to advertise their properties (each, an “Advertiser“) to potential student tenants (each, a “Student“).

You may use the Sites as a guest user or a registered user. Once you have discovered a property that best suits your needs, you can make an enquiry and complete the booking request form. The booking request form includes your name, email address, phone number and information concerning the length of stay. No payment details are required at this stage and there is no commitment to rent a room. Your allocated booking consultant will then contact you to confirm and discuss the accommodation type that you require. Contact may be made via messaging systems including Whatsapp, Wechat, QQ, etc.

We do not own or manage, nor do we contract for, any rental property listed on our Sites. We will not be a party to any agreement between an Advertiser and a Student. The terms of any agreement entered into between an Advertiser and a Student may vary from Advertiser to Advertiser. It is your responsibility to review and agree to an Advertiser’s specific terms including the Advertiser’s terms relating to payments and cancellations where payment is made via our Sites. All aspects of a transaction between a Student and an Advertiser, including (but not limited to) the quality, condition, safety or legality of the properties advertised and the ability of a user to enter into a transaction are solely the responsibility of each user. This includes the terms of any security deposit, which are set by the Advertiser. We do not represent, or negotiate, or carry out research on the part of or act on behalf of either Advertisers or Students.

We do not accept any responsibility for the confirmation of a Student and/or Advertiser’s identity. Where a third party (for example an education or travel agent) acts on a Student’s behalf, it is the Student’s responsibility to ensure the accuracy of the information provided by the third party. We encourage users to take all such steps as necessary to communicate directly with a Student/Advertiser (as applicable) to assure yourself of the other person’s identity, details of the property and any tenancy agreement.

6. Prices

The prices of properties displayed on the Sites are liable to change at any time. Despite our best efforts, some of the prices listed on the Sites may be incorrect. We expressly reserve the right to correct any pricing errors on our Sites and/or on potential bookings which have not yet been completed.

We display the prices that Advertisers provide to us from time to time. We are not responsible or liable for the accuracy of the prices displayed, to the maximum extent permitted by applicable law.

Due to the international nature of our Sites, the currency of the prices shown may vary depending on your location. Currency rates given on the Sites are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate and actual prices may vary from those shown on the Sites.

From time to time, third parties may list promotions, special offers or other forms of coupon on our Sites (“Coupons”). Coupons will contain terms and conditions that will apply in addition to these Terms, and will be void if you attempt to redeem the Coupon in violation of either these Terms or the terms of the Coupon. Unless expressly stated on the Coupon, it may not be used in combination with other promotions or discounts. Coupons are only redeemable during the promotional period specified in the Coupon, subject to availability. These Coupons will be non-transferable and have no alternative cash value.

7.Payments

Any booking of accommodation with a Property Manager will be subject to either the Standard Payment Process or the Contact Property Manager Payment Process – both as set out below. When you make a booking of accommodation through Student.com, you will be made aware of which payment process applies to the relevant property.

7.1 Standard Payment Process

7.1.1 In some circumstances, you can make payments to Advertisers via our Sites using payment providers such as Stripe, Alipay, WeChat etc. You can find out more about Stripe here. You can find out more about Alipay here. In such circumstances, it remains your responsibility to make yourself aware of the Property Manager’s booking and cancellation policies. Any deposit paid to a Property Manager via our Site is held by the Property Manager not by Student.com. At the end of a rental agreement, you must contact the Property Manager to obtain the return of your deposit.

7.2 Contact Property Manager Payment Process

7.2.1 The first instalment of rent and any security deposit payable by you to a Property Manager pursuant to a rental agreement entered into between you and a Property Manager, together with the transaction fee payable by you to us, shall be paid to us via our Sites when the Property Manager confirms acceptance of the booking using the payment providers Stripe, Alipay, WeChat etc. You can find out more about Stripe here. You can find out more about Alipay here. However, IT REMAINS YOUR RESPONSIBILITY TO MAKE YOURSELF AWARE OF THE PROPERT MANAGER’S BOOKING AND CANCELLATION POLICIES AND THE ADVERTISER’S RENTAL AGREEMENT TERMS AND CONDITIONS.

7.2.2 Where you request a refund via Stripe, in accordance with Stripe’s refund policy, it may take up to two weeks to receive the refund.

7.2.3 Upon receipt of any security deposit from you in respect of a rental agreement entered into between you and a Property Manager, we will hold such security deposit until either (i) you cancel your rental agreement with the Property Manager in accordance with the cancellation policy of the Property Manager, at which stage we will, within five (5) to seven (7) working days of you cancelling your rental agreement, return to you such security deposit together with the first instalment of rent you have paid to us; or (ii) the period during which you may cancel your agreement with the Property Manager in accordance with the cancellation policy of the Property Manager has expired, at which stage, if you have not cancelled your rental agreement with the Property Manager within that period, we will remit such security deposit to the Property Manager. Please note that we will retain the transaction fee you pay to us even if you cancel your rental agreement in accordance with the cancellation policy of the Property Manager.

7.2.4 If you cancel a rental agreement with a Property Manager outside the period permitted in accordance with the cancellation policy of the Property Manager, you will have to seek to recover any security deposit you may have paid and we will pay to the Property Manager the first instalment of rent you paid to us (having deducted, with the agreement of the Property Manager, the fee payable by the Advertiser to us in respect of your rental agreement). PLEASE NOTE THAT IN THESE CIRCUMSTANCES THE PROPERTY MANAGER MAY SEEK TO RECOVER FROM YOU ALL FURTHER AMOUNTS OF RENT PAYABLE UNDER THE RENTAL AGREEMENT.

7.2.5 To the extent required by any relevant legislation, it is the responsibility of the Property Manager to protect any security deposit you have paid in connection with any rental agreement entered into between you and a Property Manager.

7.2.6 At the end of your rental agreement with a Property Manager, you must contact the Property Manager to obtain the return of your security deposit, subject to such deductions the Property Manager may be permitted to make from the security deposit in accordance with the terms of your rental agreement.

7.2.7 Within forty-eight (48) hours of the relevant Property Manager confirming to us that you have moved-in to a property pursuant to a rental agreement entered into between you and the Property Manager, we will pay to the Property Manager the first instalment of the rent you have paid to us (having deducted, with the agreement of the Property Manager, the fee payable by the Property Manager to us in respect of your rental agreement).

7.2.8 All subsequent payments of rent due to the Property Manager are to be paid directly by you to the Property Manager, or as the Property Manager may direct. Similarly, any Administration and/or Application Fees are payable direct to the Property manager (or as the Property Manager may direct).

7.2.9 If, for whatever reason, you do not move-in to the relevant property within two (2) days of the occupational start date under your rental agreement with the Property Manager (which rental agreement you have not previously cancelled), and you have not previously informed the Property Manager that you will be moving into the property at a later date, you will be deemed to have cancelled your rental agreement and the provisions of paragraph 7.2.4 above will apply.

8. Charges and Cancellations

8.1 Any rental agreement entered into will be between a Student and a Property Manager. It is the Student’s responsibility to make themselves aware of the Property Manager’s cancellation policy and rental agreement terms and conditions at the time of booking.

8.2 If you have booked using the Standard Payment Process and you need to cancel a rental agreement with a Property Manager, you should contact your Student.com booking agent who will liaise with the Property Manager. Your booking agent will advise you of what amount(s) (if any), will remain owing to the Property Manager. Any refunds due to you from the Property Manager will be the responsibility of the Property Manager and will be made directly to you.

8.3 If you have booked using the Contact Property Manager Payment Process and you need to cancel a rental agreement with a Property Manager prior to the occupational start date under your rental agreement, you may only do so via our Sites. Please see paragraph 7.2.4 above for an explanation of the consequences should you cancel a rental agreement with a Property Manager outside the period permitted in accordance with the cancellation policy of the Property Manager.

If you have booked using the Contact Property Manager Payment Process and you wish to change (but not cancel), a rental agreement with a Property Manager prior to the occupational start date under your rental agreement, please contact [ ] to discuss the possibility of making the change you would like to make.

9. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Sites, and in the material published on it. Those works are protected by copyright laws and treaties (and/or similar intellectual property laws, as relevant) around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Sites solely for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Sites must always be acknowledged.

You must not use any part of the content on our Sites for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our Sites in breach of these terms of use, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10. No reliance on information

The content of our Sites are provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Sites, including entering into a tenancy agreement for a property advertised on our Sites.

We have no duty to pre-screen content posted on our Sites by users whether directly contributed by the user or contributed by us or a third party on behalf of the user (including, without limitation, property listings, reviews of a property, participation in an interactive community, forum or blog or any other content provided by a user to our Sites).

Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date. We display the property information that Advertisers provide to us from time to time. To the maximum extent permitted by applicable law, we are not responsible for the accuracy of the property information displayed.

We make no representations about the suitability of the information and services available on our Sites for any purpose and the inclusion of any properties on our Sites does not constitute any endorsement or recommendation of such properties by us.

11. Limitation of our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law as set out in clause 17.

To the maximum extent permitted by applicable law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise (except that, in the case of Spanish, Turkish or Japanese users only, losses incurred as a result of our wilful misconduct or gross negligence or default shall not be excluded and, in the case of French users only, losses incurred through our tortious liability or breach of statutory duty shall not be excluded), even if foreseeable, arising under or in connection with:

use of, or inability to use, our Sites;
the accuracy of any property listings; and/or
use of or reliance on any content displayed on our Sites.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; and/or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, and/ or loss of business opportunity.

To the maximum extent permitted by applicable law, we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

We will not be liable for any act, error, omission, representations, warranties, breach or negligence by or of any third party, including an Advertiser or a Student.

If you are a resident of Germany, the above clause 11 shall not apply and shall be replaced with the following provisions:

We warrant that the services provided hereunder materially comply with the descriptions in these terms and conditions.

We are only liable for damages caused by intent, gross negligence, injury to life, body and health. Any further liability shall be excluded. The limitation of liability shall also apply to the benefit of the employees, agents and vicarious agents.

If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes.

We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as an endorsement by us of those linked websites.

12. Uploading content to Our Sites

Whenever you make use of a feature that allows you to upload content to our Sites, or to make contact with other users of our Sites, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with the Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Sites or provide to us in any other way for us to use on our Sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but are required to grant us and other users of our Sites a royalty-free, worldwide licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who can reasonably demonstrate that any content posted or uploaded by you to our Sites constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content or listings posted by you or any other user.

We have the right to remove any posting you make on our Sites if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users do not represent our views or values.

13. Viruses

We do not guarantee that our Sites will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.

You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the server on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you could commit a criminal offence under applicable cyber law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.

14. Linking to our Sites

You may link to our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Sites in any website that is not owned by you.

Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home pages.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our Sites other than that set out above, please contact hello@student.com.

15. Third party links and resources on our Sites

Where our Sites contain links to other sites and resources provided by third parties, these links are provided for your information only.

Any maps provided on our Sites that are provided by Google are subject to the current terms and conditions published by Google available at:

http://www.google.com/intl/en/help/terms_maps.html and https://developers.google.com/maps/terms.

We have no control over the contents of those sites or resources.

16. Changes to the terms

We may revise these terms at any time by amending this page. We will use appropriate means, such as relevant announcements on our website, to inform you on such amendments. However, we ask you to check this page from time to time to take notice of any changes we made, as you will be subject to the terms and conditions in force at the time that you use our Sites. If you do not agree with the changes, you must stop using the Sites.

17. Applicable Law

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law and you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction, however nothing in this clause 17 shall prevent you from being able to bring a claim in the courts of your country of residence under the applicable laws of your country of residence in situations where your right to do so is mandatory under applicable local law.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a resident of France, the above clause 17 shall not apply and shall be replaced with the following provisions:

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by French law and you and we both agree that French courts will have jurisdiction.

18. Translations

The original English version of these terms of use has been translated into other languages. In the event of a dispute about the contents or interpretation of these terms of use or inconsistency or discrepancy between the English version and any other language version of these terms of use, the English language version shall, to the extent permitted by applicable law, apply, prevail and be conclusive. The English language version is available on our website (by selecting the English language version of the Sites) or can be sent to you upon your written request.

If you are a resident of France or Germany, the above clause 18 shall not apply.

19. Trade Marks

“Student.com”, the “Sworld” logo and “学旅家”featured on the Site are our registered trade marks and must not be used in any way without our express prior written consent.

20. Contact us

To contact us, please email hello@student.com.

Thank you for visiting our Sites.

These Terms of Use were last updated on 10 May 2018.